ISO/IEC 27032:2012 - Compliant (Cyber Security Controls)ġ7. ISO/IEC 27018:2019 - Compliant (Human Resource Securty, Asset Control, Physical and Environment Security, Information Security)
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ISO 27017:2015 - Deployed on Compliance Cloud Platforms ISO 27001:2013 - Information Security Practices
TCS has all the security certifications necessary for Security Review. TCS brings the experience of best practices followed across the industry for process optimization and improvements.ġ6. TCS provides the efficiency of joint Product and Service Provider for better coordination and time to market.ġ5. TCS Conversa provides conversation session replay mechanism for easier application production support.ġ4. TCS Conversa provides pre-trained banking knowledge bases for Retail, Investment, Wholesale banking, Insurance.ġ3. TCS Conversa provides knowledge reuse and deployment transition features across environments with support for integration for DevOps tools.ġ2. TCS Conversa provides fallback to market Leading Live Chat or IVR transfer on unsupported query decisioning.ġ1. TCS Conversa provides dynamic best selection question options for end users for unsupported queriesġ0. industry products (such as Jira, Service now, Solr, Salesforce, Ignio, Google Services, IBM Watson services, Twilio/ Nexmo Outbpund Callers and SMS aggregators).ĩ. TCS Conversa provides below readymade connectors for back end integration to existing systemsĪ. IVR (Amazon Connect, Twilio Voice, Cisco, Genesys)Ĩ. Collaberation (SMS, Whatsapp, Slack, Hangout Chat, Sametime, Skype, Line, Wechat, Google Assistant, Telegram, MS Teams)Į. Permita que voc fale atravs do dispositivo e escute dentro, Intercom Audio original, voz desobstruda e Lisa.
TCS Conversa provides adapters for seamless reuse and enabling of knowledgebase for all of the below channels.ĭ. TCS Conversa provides spell-check support, public and private dictionaries, Public and Private Synonyms.ħ. TCS Conversa provides a full-fledged and customizable conversation analytics in administration portal.Ħ. TCS Conversa provides quicker multi-language configuration and business logic reuse feature across 22 supported languages.ĥ. TCS Conversa provides a business friendly flow orchestration as a part of administration portal for quicker transition to integration from an initial configured FAQ set and segregation of business logic from technology integration.Ĥ. TCS Conversa provides a proprietary hybrid Machine Learning based conversational system based on options of both algorithms and Keyword combination for greater accuracy.ģ. TCS Conversa is supported both On-Premise and Cloud availability with Container support (Private, Public, Hybrid).Ģ.
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